Return Requests

All return requests must be sent in writing via E-mail or WhatsApp to EAGLE MATRIX GPS Parts. Note that all OEM EAGLE MATRIX GPS are identified by a unique code or marking. Items modified or taken apart for testing will not be accepted for returns. Items returned that are not the original part shipped will not be refunded.Items returned that are not in the original condition shipped (excluding items damaged in shipping that have been verified by the shipping company and verified by an EAGLE MATRIX GPS representative) will not be refunded. Returning parts is the responsibility of the customer and Oredo GPS must be provided with a return tracking number when the item is shipped. The item must be returned within 7 business days of the receipt of the RMA. The return address will be provided at the time we are contacted.Parts must be returned to the location address provided upon receiving RMA. Items returned to EAGLE MATRIX GPS will be forwarded to the correct address listed on the RMA instructions, at the customer’s expense.

Refund Process

Once the item is returned it will be inspected, and upon approval, a credit request will be forwarded to the accounting team. Customer refunds are issued once the returned part is verified and inspected.For any device returned within 6 months of installation, a rental fee of 400.00 INR per month is applicable, along with installation charges of 400.00 INR. The balance amount from the amount received at the time of device purchase will be credited to the customer after inspection of the device.Refund amount will be credited within 7 working days

Order Cancellation

If a buyer/customer wishes to cancel an order before the item has been shipped, a 5% cancellation fee may be applicable. If a buyer/customer wishes to cancel an order after an item has been shipped but not delivered, then it will be considered a return and a 20% return fee could be applied.

Device Lock/Unlock

Any device which is locked and needs to be unlocked shall not have any balance due to EAGLE MATRIX GPS through third-party vendors/sellers. A processing fee of 500.00 INR will be applicable to unlock, with 7 working days required for processing.

Shipping Policy

Product will be shipped within 3-4 days of order placement