Last updated: 4 November 2026
We want every Eagle Matrix GPS tracker to work perfectly from day one. This policy explains when we replace a device, when we refund, and how to raise a request.
7-day replacement for defective or damaged devices
- If your device arrives defective, damaged in transit, or not working, tell us within 7 days of delivery and we will replace it free of charge.
- The device must be returned with its original box, accessories and invoice, without physical damage or tampering.
- Please share your order number with photos or a short video showing the problem so we can approve the request quickly.
- If a replacement is not possible (for example, the item is out of stock), we will issue a full refund instead.
What is not covered
- Change of mind or ordering the wrong model after the device is delivered.
- Damage caused by accident, water, incorrect wiring or installation, tampering, or power surges.
- Requests raised more than 7 days after delivery (these are handled under the 1-year warranty below).
1-year warranty
Every GPS tracker comes with a 1-year warranty against manufacturing defects, starting from the date of delivery. During the warranty we will repair or replace a faulty device. The warranty does not cover physical damage, water damage, tampering, or damage from incorrect installation or electrical faults in the vehicle.
Order cancellation
You can cancel an order for a full refund any time before it is dispatched. Contact us with your order number. Once an order has been shipped, it can no longer be cancelled, and the replacement terms above apply.
Tracking recharge payments
Tracking recharges (₹149 for 1 month, ₹449 for 3 months, ₹849 for 6 months or ₹1,649 for 12 months) are activated on your device after payment. If a payment was deducted but the recharge was not applied, or you were charged twice, contact us and we will either apply the recharge or refund the extra amount.
How refunds are paid
Approved refunds are made to the original payment method through our payment partner, Cashfree Payments. Once we process the refund, banks usually take 5–7 business days to show the amount in your account.
How to raise a request
- Message us on WhatsApp +91 70200 71240 or email support@eaglematrixsolution.com with your order number.
- Describe the problem and attach photos or a short video.
- Our team will confirm the next steps and arrange the pickup or return details.
Questions? See our Shipping Policy and Terms & Conditions, or contact us.